Hilton Angling , Terms and Conditions

Hilton Angling

Terms and Conditions.

Disclaimer
Hilton Angling reserves the following rights:
To alter or completely change the specifications, of any products shown on our website without notice. To alter any prices shown on our website without notice. To alter any part of this website at any time without notice. The web site will be up-dated as soon as possible. If the price of an item you have ordered has increased we would contact you immediately and inform you. All prices displayed on our website are in pounds sterling.
All colours and details of any products shown are as accurate as the website allows.
Terms and conditions
Our rods take approximately 4-8 weeks to deliver, however due to the supply of specialised materials used further delays are possible.
All goods included within this order will be made for you and to your specifications. When placing an order it is important that you appreciate and understand that your order will be accepted by us as a legally binding contract and because of its bespoke nature we cannot accept any cancellations after 7days from the date that your order is placed.
Carriage charges are set out with all items being insured up to the time of receipt by the customer. Goods sent outside of the UK will be carriage collect. Any goods lost or damaged in transit will be replaced subject to insurance claims; any such incidents must be reported to us at once via telephone or email.
How to order
Make sure you have all the items you want in your basket before you click the 'Checkout' button. You will then be redirected to a log-in page. If you are an existing customer, please log in using the details which you have set up with us. If you are a new customer, register your details with us, by filling out the form. Once logged in, proceed to checkout page.
Upon receipt of your order/payment, you will receive an email confirming that we have received it. The email will list the products you have ordered and any other information you have supplied. It will also give you an order number, which you should refer to if you need to contact us. The email will not contain your credit/debit card information.
Methods of Payment
Hilton Angling currently accepts Mastercard, Visa and Amex credit cards. It will also accept Switch and Delta UK debit cards. All online payments are proccessed using PayPal's secure payment facility. Alternatively you can pay by cheque, Please include postage and packaging and make cheques payable to Hilton Angling, and post to Redmire Cottage, Ware Park, Ware, Herts SG12 0EA.
Return of goods policy
Your order should be checked immediately after delivery. If anyone receives a damaged package they must sign for as damaged if apparant from the pacakaging, they must photagraph prior to opening and also photograph the rod if damaged.
In the unlikely event that you are dissatisfied with your order please contact us immediately by telephone or email. Subject to inspection by us and at our discretion we will correct, replace or refund any defective goods for which we are responsible.
Please note that we do not accept any return goods other than those included above.
Guarantee
All of our new products are guaranteed for a period of twelve months from the date of delivery.
Breakages
Due to the technology incorporated within the production of carbon fibre blanks today manufacturing faults are rare but not impossible. Any such faults would normally reveal themselves during the first or second time that the product is used. The characteristics between this type of breakage and an accidental breakage caused during storage, transportation and normal use are quite different and are easily spotted by an experienced eye. In the event of a breakage that is claimed to be due to a manufacturing fault, the product would first have to be returned to us at your cost. Then subject to an inspection by us and at our discretion we will correct, replace or refund any costs. If upon this inspection we find that the breakage has been caused by an accident or misuse of the product, then we would advise you of this and provide an estimate for any repairs.
Your information
Any personal information that you supply to us will be treated in strict confidence and will not be passed on to any other party for any reason.

Contact Details
Telephone: +44 (0)1992 583767
Email: keith@hiltonangling..co.uk or sales@hiltonangling.co.uk